Missed Appointment and Cancellation Policy

At Kids&Teens, we want to provide high-quality care and to respect the time of families and of our professionals. This policy sets out the conditions that apply to booking new appointments after a missed appointment without prior notice or a same-day cancellation.

When an appointment is booked, we reserve a room and a slot in the professional's schedule according to each patient's needs. A missed appointment or a last-minute cancellation can prevent that slot from being offered to someone else who needs it.

Advance payment for new appointments

After a missed appointment without prior notice or a same-day cancellation, any new appointment must be paid for in advance.

Non-refund conditions

The advance payment will not be refunded if the appointment is missed again or is cancelled less than 48 hours in advance.

This period is counted from the date and time of the scheduled appointment.

If you need to cancel an appointment, please let us know as far in advance as possible, so that we can rearrange the schedule and offer the slot to another family.